Service and Maintenance
A wide range of services that can be
customised for your every requirement
Render your SCM machines productive right away.
Our technicians are at your disposal from the installation and Start Up in production.
Installation, start-up, testing and training activities to maximise long-term productivity.
Over 600 technicians provide on-site technical support throughout the world.
Thanks to our distribution network we can guarantee the presence of our technicians wherever your are, to provide component advice and a quick identification and resolution of the problem.
The presence of a technician on a field is not always necessary: 75% of open cases are resolved remotely thanks to cutting-edge apps and to the assistance of our best technicians.
For all the machines no longer under warranty is now possible to sign up for an annual subscription: in case you don't subscribe, every call will be individually charged.
For further information about tariffs: scm_service@scmgroup.com
Our maintenance programs can be customised in terms of the number and type of annual interventions.
We are at your disposal to assess the most suitable formula for the way you use your machines and the operating requirements of your production plants. Our programs range from assessing the state of the machines to extensive maintenance services carried out by our personnel. The various options available include different discounts for purchasing spare parts and training courses.
Moreover there are further discounts available based on the number of machines included in the contract.
All the advantages
of signing a maintenance contract with SCM Service.
EXPERT TECHNICIANS
We built the machines and we know them better than anyone else! SCM's technical staff is trained by highly qualified specialists that are able to resolve issues on every product with maximum effectiveness.
MULTI-CHANNEL SUPPORT
With a preventive maintenance contract, customers can enjoy a preferential channel to access the telephone and computer support services. To receive technical support in case of faults, select spare parts and obtain indication on the repair interventions.
SPARE PARTS AVAILABILITY
SCM customers can benefit from a spare parts warehouse that provides fast delivery times and advantageous purchasing conditions.
A CUSTOMISED PROGRAM
Various types of maintenance packages based on the specific use of the machines and the operating requirements of our customers. Together we decide the support you need for the entire life of the machine.