CMS CUSTOMER SERVICE

AT YOUR SERVICE, TO MEET YOUR REQUIREMENTS WITH ALL OF CMS'S SKILLS! WHENEVER AND WHEREVER.

Luca Nasi, Nasi Teresio & Figli Srl, Italy

Excellent professionalism and timeliness in solving the various problems and dispatching the spare parts.

As ever, CMS is synonymous with reliability and quality.

Anders Tveit, BERGSLI TRETEKNIKK AS - Norway

It can go years between service and spare parts needed other than regular maintenance, and if you work with a lot of different manufacturers as I do, You know that this speaks to the quality of the machines. However, thanks to CMS's excellent service department, I always have quick and easy access to the parts and expertise I need to help our customers to resume production as quickly as possible.

Atsuko Iwamura, Bando Trading Co., Ltd.- Japan

Thanks to your support, always provided politely.

It is an honor to work with you.

Roberto Poretti, La Fonte Srl - Italy

Without a doubt, the winning card in our relationship with CMS is their service.

Since 1995, with the purchase of our first machine, we have always had annual preventive maintenance contracts.

This has guaranteed us extremely fast intervention times and service, with machine downtimes kept to a minimum and interventions to solve any problems.

Chris Marques, Marques countertops, U.S.A.

CMS Service has been very easy to deal with. Good thing is we don't need them very often, and when we do, it's typically something technical because we are trying something new.

Denis Phocas, Phasset USA Inc. - U.S.A.

CMS North America has continued to provide Alpha Granite parts and service for the last 17 years. CMS is a one stop shop for us where we are able to source parts for all our CNC machines that date back to 2004. We are also able to get all the technical support we need, both mechanically and technically related problems that may be electronic and software related. CMS keeps all the necessary technical information pertinent to your specific machine serial number in their database and are good about documenting any changes or retrofits that may have been installed to supersede old designs that are no longer available. One of the things I like about owning CMS machines is that your ROI is ten fold and more, provided you perform the maintenance schedule outlined in the machine manuals. I feel that owning CMS machines gives me peace of mind knowing that we have the backing of a large organization that has depth in human resources, fast access parts and technical knowledge.

Ron Wallace, Ace Machining Ltd - U.S.A.

Over the last 5 years our experience with CMS has been an amazing and profitable journey. The equipment is incredibly precise and reliable, the service team is always available for support when needed.

OUR SERVICES

TRAINING

We provide specific training courses for your technicians, operators, and maintenance workers on how to correctly and safely maximize your purchase relative to CAD/CAM software, and all the technologies used on the machine. Our technicians will also train you on how to optimize the specific production process unique to your industry.

INSTALLATION

Our hands-on, specialised team will oversee the machining center's installation and commissioning. We can also carry out detailed analyses of any turnkey movement and re-installation requirements for the machines, including transportation and handling.

REMOTE CUSTOMER CARE

We offer remote customer care, capable of identifying and analysing an error, reducing the machine's down time. Remote intervention has been further enhanced thanks to the introduction of the IoT CMS Connect digital system that can be installed on the machine. In the event of an error, this system will allow your operator to reach our service departments directly from the machine.

ON-SITE ASSISTANCE

In the unlikely event of machine error, our technicians intervene at your plant to evaluate, correct, complete proactive maintenance work, and start-up procedures, to get you up and running with minimal downtime.

MAINTENANCE

Regardless of how old your machine is, periodical scheduled visits can be arranged, providing technical analyses of your machining center and any maintenance work in order to avoid unexpected breakdowns or stoppages on the machine.

CHANGES & RETROFITTING

In order to improve productivity during the machine's lifetime, we can examine and analyze any structural changes or obsolete part replacements so you can get the most out of your machining center.

SPARE PARTS

Thanks to our spare parts warehouse, we can handle any emergency by providing you with the necessary pieces ordered with competitive timescales and prices. We have also introduced the innovative PARTSPRONTO web platform which will allow you access to a full spare parts catalogue, making it quicker for you to place your orders.

A GLOBAL PRESENCE FOR BEST-IN-CLASS SERVICE

A local distribution presence around the globe means we can stay close to our customers, guaranteeing highly specialized technicians who can consistently provide a fast, professional response. As our products evolve to stay ahead of the competition, so does our service staff. Because of this, our customer service and products have become the industry's standard for excellence. CMS provides efficent, reliable, proactive and reactive solutions to your problems. Not only to reduce a machine's downtime, but also because effective, innovative solutions create added value and protect the customer's investment.

For CMS the Customer is always at the forefront! This is the reason why we have one of the highest customer satisfaction ratings in the international market.

Do you need assistance? Contact us!

CMS Headquarters Italy (Glass, Stone & Metal)

BACK OFFICE CALL CENTER
Phone: +39 0345 64 350
Email: cms.assistance@cms.it

SPARE PARTS
Phone: +39 0345 64 832
Email: cms.spares@cms.it

RETROFIT
Phone: +39 0345 64 350
Email: cms.retrofit@cms.it

From Monday to Friday
8:00 a.m. to 6:00 p.m. (GMT +1)

excluding Italian bank holidays

CMS UK (Advanced Materials & Plastic)

BACK OFFICE CALL CENTER
Phone: +44 0115 9777 814
Email: cms_service_uk@scmgroup.com

SPARE PARTS
Phone: +44 0115 9777 812
Email: sparepartsuk@scmgroup.com

From Monday to Friday
09:00 a.m. to 5:00 p.m. (GMT)

excluding UK bank holidays

Access the Customer Care area: